Privacy Policy

Personal Information

When you engage with our services, we may collect personal details including your name, email address, phone number, postal address, date of birth, and financial circumstances. This information is essential for us to understand your situation and provide tailored financial recovery strategies.

Financial Information

To assess your financial recovery needs, we collect information about your income, expenses, debts, assets, credit history, and banking details. We understand this is sensitive information and handle it with the utmost care and security.

Technical Information

• IP address and device information
• Browser type and version
• Operating system details
• Website usage patterns and preferences
• Cookies and tracking technologies data

Service Delivery

Your personal and financial information allows us to create tailored financial recovery plans that address your specific circumstances. We analyze your debt situation, income patterns, and expenses to recommend strategies that work for your unique situation.

Communication and Support

We use your contact information to provide updates on your recovery progress, share relevant financial tips, and offer ongoing support throughout your journey. Our team may contact you via phone, email, or postal mail depending on your preferences.

Legal and Regulatory Compliance

• Meeting Australian financial services regulations
• Complying with Privacy Act 1988 requirements
• Fulfilling record-keeping obligations
• Responding to lawful requests from authorities
• Preventing fraud and ensuring service security

Service Providers and Partners

We may share your information with trusted third-party service providers who assist in delivering our financial recovery services. These partners include credit reporting agencies, debt negotiation specialists, and technology providers who help us maintain our platform.

All third parties are bound by confidentiality agreements and must handle your information according to Australian privacy laws.

Legal Requirements

We may disclose your information when required by law, including responses to court orders, regulatory investigations, or law enforcement requests. We also share information when necessary to protect our rights, prevent fraud, or ensure the safety of our clients and staff.

Access and Correction

You have the right to request access to the personal information we hold about you and ask for corrections if you believe any information is inaccurate or incomplete. We'll provide this information within 30 days of your request and make corrections promptly.

Data Portability

You can request a copy of your personal information in a commonly used format, allowing you to transfer it to another service provider if desired. This right helps ensure you maintain control over your personal data.

Withdrawal of Consent

• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Request deletion of certain types of information
• Update your communication preferences
• Restrict how we use your information

Technical Safeguards

Our systems use industry-standard encryption for data transmission and storage. We employ secure servers, regular security updates, and multi-factor authentication to protect against cyber threats. All staff access is logged and monitored.

Physical Security

Our Melbourne office maintains strict physical security protocols, including controlled access, security cameras, and secure document storage. Paper records are stored in locked cabinets with limited staff access.

Staff Training and Policies

• Regular privacy and security training for all staff
• Confidentiality agreements for all employees
• Clear policies on information handling and access
• Regular security audits and system updates
• Incident response procedures for any security breaches